Privacy Policy
Last updated: July 2026
Serverloka provides cloud servers, AI model credits, and related digital infrastructure to customers globally, and is operated as an individual-owned business. This policy explains how we handle customer data while processing orders, payments, service activation, and support.
Data we collect
- Identity and account data such as name, email address, phone number, and login details.
- Payment data such as order amount, payment status, invoice details, and payment provider references.
- Service data such as server plans, domains, AI credit usage, product orders, and activation history.
- Support messages, requests, and other information you send when contacting us.
How we use data
- To process orders, payments, invoices, top-ups, renewals, and refunds where applicable.
- To activate, operate, secure, and improve cloud VPS, hosting, domain, AI credit, and digital product services.
- To answer customer questions, investigate issues, and send service notices.
- To prevent fraud, abuse, unauthorized access, and misuse of our services.
Your choices
You may ask us to correct, export, or delete personal data where possible. Some transaction records may need to be retained for tax, accounting, security, or legal compliance.
Privacy contact
For privacy questions or data requests, contact us by email.
support@serverloka.com